"Whatever country we're working in, and unless the local regulations are stricter, we apply VINCI's European standards. This means that we set up a QHSE (Quality, Health, Safety, Environment) system that also covers all our subcontractors. It also means taking into account the culture and level of education of the people employed on the worksite. For instance, when I was working in Qatar, I realised that the majority of Indian, Pakistani and Nepalese workers were illiterate. We therefore focused on non-written communication in the form of sketches and personal accounts to make it easier for people to take ownership of the messages. People who had been trained then talked to other employees (in the 15-minute safety sessions and/or in other awareness-raising exercises) about what they had learned and experienced. At the end of all our training modules, we award a diploma - a genuine mark of recognition for these employees, given the Group's reputation."